Our KPMC Kajang registration counter personnel are usually the first point of contact to customer and patient. Their services are:
PR staff serve the customers that come into the hospital. They take orders and aid quickly so as to keep queues at a minimum. They also answer questions about the customer queries.
Resolve Customer Problems
Sometimes patients have problems with their needs during the stay in the hospital. PR staff usually are their first point of contact. They listen to the patient grievance to determine the problem and do everything in their power to resolve the problem before bringing it to the management.
Most of KPMC Kajang PR staff possess the following skills:Most of KPMC Kajang PR staff possess the following skills:
- Customer service skills
- Cashiering skills
- Conflict management
- Interpersonal communication skills